Returns and refunds
Our returns promise
If your package is unopened, you can return it. We accept returns of unopened products within 30 days of delivery.
Why unopened only
Skincare is applied to the skin, so for hygiene and safety we cannot take back a product once it has been opened or used.
Damaged, defective or incorrect items
If your order arrives damaged, is defective, or is not what you ordered, write to us within 14 days of delivery. Please include your order number and clear photos of the product, its batch code, the outer packaging and the shipping label. We review every claim before we replace or refund, and we may ask you to send the item back so we can inspect it. If it is confirmed to be damaged, defective or incorrect, we replace it or refund it and pay the return shipping. This applies even if the package has been opened. We may decline a claim that our review does not support.
If your skin reacts
If you have a reaction after using a BEORO product, stop using it and write to hello@beoro.ca with your order number and a description of what happened. A photo helps. We review every case personally and will tell you the next step, which may be a refund or a replacement. This applies even if the product has been opened.
How to start a return
- Write to hello@beoro.ca with your order number and the reason for the return.
- We reply within 2 business days with instructions and a return address.
- Send the unopened product back in its original packaging, with all seals intact. Keep your tracking number.
Return shipping
You are responsible for the cost of shipping your return back to us, and we deduct nothing else from your refund. We suggest a tracked service, as we cannot refund a return that is lost in transit. The one exception is an item that arrives damaged, defective or incorrect, where we pay the return shipping. The parcel remains your responsibility until it reaches us.
Refunds
Every return is inspected on arrival. We refund only products that are unopened, unused and untampered with, with seals and packaging intact. If a return does not meet these conditions, we will not issue a refund and will contact you about sending it back to you. Once your return passes inspection, we refund the purchase price to your original payment method within 10 business days. Original shipping was free, so there is nothing to refund for delivery.
Fair use of this policy
This policy is written for customers who are not satisfied with their purchase. We may refuse or limit returns that show repeated or abusive use of it.
Bundles
A bundle can be returned only if every product in it is unopened, and it must be returned as a whole. We do not accept partial returns of a bundle.
Questions
hello@beoro.ca ยท We reply within 2 business days.